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IBM cognos TM1 Executive viewer is not working on direct Access RRS feed

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    Hi,

    We are implementing DirectAccess in our environment and testing applications in test lab. It has been observed that executive viewer is not working on Direct Access but working fine over VPN mobile checkpoint. When DA client click on open view button it gives error

    " Additional information:
    Unable to connect to server XYZ.com using TCP-IP port 7112. Please make sure that IBM cognos TM1 executive viewer server is started and the port is not blocked by any proxy server or firewall"

    but from client telnet is working on port 7112. All ports between DA server and application server are open 3389,7112 and 80.

    Also select database option is grayed out and user is unable to select the database. When switching to VPN its working fine.

    We are using Executive viewer 9.4. 

    Any help would be appreciated.

    Sunday, July 14, 2013 5:54 AM

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    It sounds like this program may not be capable of talking over IPv6, which DirectAccess uses. First make sure that when you connect it is trying to talk to a hostname and not an IPv4 address. If your program is calling for "192.168.1.100" - this is never going to work over DirectAccess. It must call for a name that DirectAccess can resolve to an IPv6 address for communication over DA.

    If you confirm it is talking to a name, and then if you confirm that you can do other things to that same name (can you RDP into the server for example?), then that confirms that DirectAccess traffic flow is working to that name/server.

    If RDP works but the application still doesn't work, then the application is probably incapable of IPv6. You can either ask IBM if they have a newer version that does talk IPv6, otherwise I have a utility available that can intercept packets from these kinds of problematic applications and flip the packets into IPv6 on the DA client. Let me know if you need any further information on that: http://www.ivonetworks.com/news/2013/05/ivo-networks-announces-app46-for-directaccess/

    Monday, July 15, 2013 3:12 PM
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    Hi Jordan

    Its a web based application and we are able to launch the application page. but when selecting views option its giving below error.

    Additional information:
    Unable to connect to server XYZ.com using TCP-IP port 7112. Please make sure that IBM cognos TM1 executive viewer server is started and the port is not blocked by any proxy server or firewall"

    required ports are open and  telnet to port 7112 is working from client.

    Tuesday, July 16, 2013 7:09 AM
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    And "XYZ.com" is the same name that you are hitting inside the web browser, for which the web traffic is flowing successfully over the DA tunnels?

    If this is the case, then it is certainly possible that whatever control the web page is calling (ActiveX, Java, etc) is the part that isn't IPv6 capable. Give me a shout directly if you want to try out that utility I have, we could plug in the information for this app, sent it through the utility, and see if that corrects the behavior.

    jordan.krause@ivonetworks.com

    Tuesday, July 16, 2013 1:07 PM
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    Hi Jordan.

    Thanks for the information and appreciate . In yesterday call with the support team they said this application cognos 9.4 will be ramped down by the end of this year till that time they want to use VPN solution as IBM has stop to support this application.
    Wednesday, July 17, 2013 6:36 AM
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    Hi,

    did you made any progress on the issue? If not I would be happy to assist you on this one.

    Best Regards
    Thomas

    

    Tuesday, October 1, 2013 11:10 AM
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    Hi Thomas,

     

    I am getting similar issue in IBM Cognos Upfront Series 7 NewsBoxes. the dropdown options are not reflecting in reports. could you help me on this ?

    Thursday, July 17, 2014 3:13 AM
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    Hi achievers,

    regarding the Support of Executive Viewer I would like to recommend you the cubus EV.

    Best regards

    Andreas

    Tuesday, November 18, 2014 8:35 PM