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Installation - RAWS installation - Error " Return Value Microsoft Visual C++ 2010 Redistributable (x86) : 1603

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i'm install agent Backup Exec 2014. but Error Return Value Microsoft Visual C++ 2010 Redistributable.

Monday, November 3, 2014 9:21 AM

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Copy the RAWS and VCRedist folders to the C:\ of the remote server and run the agent install locally.

Hope this helps.

Thanks,

Vivek

Tuesday, November 4, 2014 4:54 AM
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Dear Vivek

I'm try. But Cannot Install it.

Thanks

Tuesday, November 4, 2014 6:19 AM
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Hi Apisak,

If you look on DVD under BE_DVD\BE\WINNT\Install\ you will see that there is a VCREDIST folder with the directories you describe above. This directory contains the latest runtimes required by our RAWS installer. It is the directory we are expecting to find when we run the install. If you run off of the DVD, we will validate the files are valid before executing the install. This is the recommended method for a clean install.

However, if your goal is to install and have the patches applied during the initial install. If that is what you are attempting, you can drop in the Agents\RAWSx64\Updates or Agents\RAWS32\Updates folder into the RAWS folder on the DVD and it will accomplish the same thing. We do not test this way, so be wary of that method. It should work but I do have to give that disclaimer.

Refer to:

BE 2014 Remote Agent Install Failing

In addition, for the RAWS issue, I also recommend you can connect Symantec for more effective support:

http://www.symantec.com/connect/backup-and-recovery/forums

If there is anything else regarding this issue, please feel free to post back.

Best Regards,

Anna Wang

Wednesday, November 12, 2014 8:54 AM