Resources For IT Professionals
Post an article
Wikis - Page Details
  • First published by (Microsoft)
  • When: 4 May 2012 3:12 PM
  • Last revision by (cMVP, Microsoft Community Contributo)
  • When: 4 Feb 2013 9:39 AM
  • Revisions: 7
  • Comments: 7
Options
RSSSubscribe to Article (RSS)
Can You Improve This Article?
Positively! Click Sign In to add the tip, solution, correction or comment that will help other users.

Report inappropriate content using these instructions.
Wiki  >  TechNet Articles  >  Troubleshooting Event ID: 6801: "The Exchange server address list service failed to respond"

Troubleshooting Event ID: 6801: "The Exchange server address list service failed to respond"

Troubleshooting Event ID: 6801: "The Exchange server address list service failed to respond"

Table of Contents



OVERVIEW / PURPOSE


This document covers an issue that was an issue recently worked.


PROBLEM STATEMENT

In this issue, we were exporting a new user object to Active Directory using an Active Directory Management Agent.  We were provisioning to Microsoft Exchange 2007.  During this export process, we started receiving several Event ID 6801 errors in the Application Event Log.  The error will contain information like stated below in the error message.  In receiving the error message, we would see the Active Directory User Object get created with some of the Microsoft Exchange Attributes populated.  However, the Microsoft Exchange Mailbox is not created.

This is an indication that there is a problem with the Update-Recipient Exchange PowerShell CMDLET.

ERROR MESSAGE


Cannot update recipient 'CN=<Distinguished Name of the User Object>.' Error: The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.

CAUSE

Problem with the Microsoft Exchange System Attendant

RESOLUTION


Restart the Microsoft Exchange System Attendant
 
, , , , , , , , , , , , , [Edit tags]
Leave a Comment
  • Please add 3 and 2 and type the answer here:
  • Post
Wiki - Revision Comment List(Revision Comment)
Sort by: Published Date | Most Recent | Most Useful
Comments
  • 4 Feb 2013 9:39 AM

    Richard Mueller edited Revision 5. Comment: Removed (en-US) from title, added tag

  • 27 May 2012 2:33 PM

    Ed Price - MSFT edited Revision 2. Comment: Updated title to guidelines, tags

  • 24 May 2012 12:36 PM

    Patris_70 edited Revision 1. Comment: added en-US title and tag

  • 24 May 2012 10:38 AM

    Fernando Lugão Veltem edited Original. Comment: added toc and tags

Page 1 of 1 (4 items)
Wikis - Comment List
Sort by: Published Date | Most Recent | Most Useful
Posting comments is temporarily disabled until 10:00am PST on Saturday, December 14th. Thank you for your patience.
Comments
  • Posted by
    on 24 May 2012 10:38 AM

    Fernando Lugão Veltem edited Original. Comment: added toc and tags

  • Posted by
    on 24 May 2012 12:36 PM

    Patris_70 edited Revision 1. Comment: added en-US title and tag

  • Posted by
    on 27 May 2012 2:33 PM

    Ed Price - MSFT edited Revision 2. Comment: Updated title to guidelines, tags

  • Posted by
    on 3 Oct 2012 6:16 AM

    Good Article.

  • Posted by
    on 10 Dec 2012 1:00 PM

    Good !

  • Posted by
    on 4 Feb 2013 9:39 AM

    Richard Mueller edited Revision 5. Comment: Removed (en-US) from title, added tag

  • Posted by
    on 21 May 2013 11:47 PM

    Great and and easy resolution but what is causing System Attendant to free and result this issue.

Page 1 of 1 (7 items)