TROUBLESHOOTING: stopped-server (Event ID: 6311 and 6401): obsoletionlist.cpp(319): 0 is not a valid DN depth

TROUBLESHOOTING: stopped-server (Event ID: 6311 and 6401): obsoletionlist.cpp(319): 0 is not a valid DN depth

 

OVERVIEW / PURPOSE

Recently in support, we have been seeing a new issue arise on the Active Directory Management Agent, and the FIM Service Management Agent.  We wanted to get this documented to help those that may be experiencing the issue, and attempting to resolve the issue.

PROBLEM STATEMENT 

You are executing a Full Import (Stage Only) on either Active Directory Management Agent, or the FIM Service Management Agent , or a Full Import and Sync on a Flat File MA , and you receive a "stopped-server" error message.  You investigate the Application Event Log and discover a series of errors including Event ID 6311 and 6401.

APPLICATION EVENT LOG

EVENT ID 6311

Log Name:      Application
Source:        FIMSynchronizationService
Date:          5/15/2012 11:32:34 AM
Event ID:      6311
Task Category: Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <computer name>
Description:
The server encountered an unexpected error while performing a callback operation.

 "ERR: MMS(2424): obsoletionlist.cpp(319): 0 is not a valid DN depth
BAIL: MMS(2424): obsoletionlist.cpp(321): 0x80070057 (The parameter is incorrect.)
BAIL: MMS(2424): obsoletionlist.cpp(767): 0x80070057 (The parameter is incorrect.)
BAIL: MMS(2424): obsoletionlist.cpp(1146): 0x80070057 (The parameter is incorrect.)
BAIL: MMS(2424): syncimport.cpp(804): 0x80070057 (The parameter is incorrect.)
BAIL: MMS(2424): syncimport.cpp(110): 0x80070057 (The parameter is incorrect.)
BAIL: MMS(2424): ma.cpp(4461): 0x80070057 (The parameter is incorrect.)
Forefront Identity Manager 4.0.3606.2"

EVENT ID 6401 (The Parameter is Incorrect)

Log Name:      Application
Source:        FIMSynchronizationService
Date:          5/15/2012 11:32:34 AM
Event ID:      6401
Task Category: Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <computer name>
Description:
The management agent controller encountered an unexpected error.

 "BAIL: MMS(2424): cntrler.cpp(1852): 0x80070057 (The parameter is incorrect.)
Forefront Identity Manager 4.0.3606.2"

EVENT ID 6401 (Unusual Error Code)

Log Name:      Application
Source:        FIMSynchronizationService
Date:          5/15/2012 11:32:34 AM
Event ID:      6401
Task Category: Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <computer name>
Description:
The management agent controller encountered an unexpected error.

 "ERR: MMS(2424): libutils.cpp(10359): Unusual error code reported 0x80070057
Forefront Identity Manager 4.0.3606.2"

RESOLUTION


There's  a hotfix rollup package (build 4.0.3627.2) available that solves this problem (KB2737503).

A hotfix rollup package (build 4.0.3627.2) is available for Forefront Identity Manager 2010

 
 

 

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Wiki - Revision Comment List(Revision Comment)
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Comments
  • Henrik Nilsson [MVP] edited Revision 9. Comment: Chenged resolution now that there's a hotfix available.

  • Richard Mueller edited Revision 7. Comment: Fixed <a name> tags in HTML so TOC works

  • Richard Mueller edited Revision 5. Comment: Minor typo

  • Tim Macaulay edited Revision 3. Comment: removed the link for the hotfix download

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Comments
  • Tim Macaulay edited Revision 3. Comment: removed the link for the hotfix download

  • Thanks for the post... I just hit this problem on a FlatFile MA.

    A reboot of the server didnt seem to help.... but stopping and then restarting the FIM Sync Service seems to have.

    Do you know if a patch is coming soon , or is it something I did that I need to avoid doing?

  • Richard Mueller edited Revision 5. Comment: Minor typo

  • Hi Rob8765...

    This is an on-going investigation at the moment.  Stopping and Starting the Synchronization Service is probably the best way to get you past it.  As soon as a fix or resolution comes about, I will be posting it.

    Thank you,

    Tim (timmac@microsoft.com)

  • I've been able to reproduce this issue!

    I started getting this error when I enabled the full farm level backups using "Backup-SPFarm".  I started running "Backup-SPFarm" nightly (9PM) full backup last week and started getting Event ID 6126 and 6127 when the incremental profile sync runs at 1 AM.   Then I run a full sync and get the series of errors documented in this article.  

    I then run the full UPS sync a couple of times and the problem seems to go away until the full farm backup is run again.   I know the Backup-SPFarm re-provisions (stops and starts both FIM services) as part of the backup.  I believe this is causing this issue.  At least it is for us.

    We're running SharePoint 2010 SP1 (Feb-Mar 2012 CU).

    Thanks!

  • I got the same error using a SQL Agent with Stage Full Profile

    Hope for a patch soon

    Thanks

    Edi

  • I too got the same problem when running SAP agent , the solution worked really great, but this problem is now frequent, i have to manually stop and start the service after the agent getting failed. every time, is this comman after upgrading to R2

  • This error occurs on "stand alone synch servers" as well but is not solved by restarting services or even rebooting the server. I have SQL 2008 and Lotus Notes MAs that hang during export and generate this message when I attempt to stop the MA. A Server reboot is then required to continue running the other MAs on the Synch servers. These MAs have been running under MIIs and ILM FP1 for 8 years and were never a problem until we migrated to FIM2010.

  • Richard Mueller edited Revision 7. Comment: Fixed <a name> tags in HTML so TOC works

  • Yeah is good !!

  • Henrik Nilsson [MVP] edited Revision 9. Comment: Chenged resolution now that there's a hotfix available.

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