Operating system
Windows Vista, Windows 7
Problem
While opening the Windows Live mail showing blank black screen only
Solution
This issue can be caused if all the following scenarios apply on the Windows computer:
• If system have Intel integrated graphics driver Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versions
8.15.10.2104 through 8.15.10.2141.
• If Windows Update KB2454826 installed on the computer.
• Using Windows Live Mail versions 15.4 and later.
• Windows automatic updates turned on already.
• Check the windows update patch KB2454826 on installed updates screen.
• Remove the KB KB2454826 from installed updates even it is found in windows updatescolumn.
• Update the latest display driver for the system.
• Update the fix utility for the same from the following link
https://skydrive.live.com/redir.aspx?cid=f3b107ca2c44bfc9&resid=F3B107CA2C44BFC9!482&parid=F3B107CA2C44BFC9!368
Ed Price - MSFT edited Original. Comment: Title casing and spacing. Added tags