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Wiki  >  TechNet Articles  >  Lync Troubleshooting: Your speaker and microphone are not working

Lync Troubleshooting: Your speaker and microphone are not working

Lync Troubleshooting: Your speaker and microphone are not working

Table of Contents

Symptoms

You're not getting sound through your audio device.

Resolution

If you’re not getting sound through your audio device, check that:

  • The audio device is plugged in correctly.
  • Make sure that you computer’s device drivers are up-to-date.
  • If there is physical damage to the device or if the problem persists after rebooting your computer try using a different device.
  • Make sure the device you are using is optimized for Lync. For a list of optimized devices, see Phones and Devices Qualified for Microsoft Lync.
  • Make sure the device you’re using is selected in the Audio Device Settings in Lync. Open Lync, and, in the lower-left corner of the Lync main window, click the audio device menu, and then select the audio device you would like to use for your Lync calls.
  • Before making or receiving another call, it is important that you check the audio quality of the selected device. To check the audio quality, do the following:
    • In the lower-left corner of the Lync main window, click the audio device menu.
    • Click the Check Call Quality button to make a test call and hear how you sound using the selected device.

 

Related Issues

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  • Posted by
    on 11 Feb 2013 10:23 PM

    Very helpful.

    Thanks.

  • Posted by
    on 15 Sep 2013 2:30 AM

    Maheshkumar S Tiwari edited Original. Comment: Added tags

  • Posted by
    on 15 Sep 2013 2:31 AM

    Maheshkumar S Tiwari edited Revision 1. Comment: Added Tag

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