Symptoms

Poor network quality can affect the video quality.

Resolution

Check the following to improve network quality:

  • We recommend that you do not show video over a wireless internet connection, virtual private network (VPN), or remote access service (RAS) connections.
  • If bandwidth is a problem for you, limit other computer activities while showing a video.
  • Home networks typically have less upload bandwidth available than download bandwidth. Disabling the video feed that you transmit to others can increase the overall quality and experience of your call.
  • Stop other unnecessary audio or video.
  • Check whether other computers on the network are using a lot of resources or performing heavy downloads or uploads, and see if they can be delayed or halted.

Related Issues

To find solutions for other Lync error messages and alerts, browse all Lync troubleshooting articles.

Community Resources

Phones and Devices Qualified for Microsoft Lync