Symptoms

A "Generic Error" message appears while you are using Lync.

Resolution

If you received this message while placing a voice call in Lync, try the following:

  • Make sure that your Internet connection is online and working properly. Voice calls can be disconnected temporarily if your computer or network is experiencing intermittent connectivity issues.
  • Check the number or contact that you’re trying to reach; make sure that the number or address is entered correctly.
  • Send an instant message or email to confirm that the call recipient can receive calls.

Related Issues

To find solutions for other Lync error messages and alerts, browse all Lync troubleshooting articles.

Community Resources

Phones and Devices Qualified for Microsoft Lync