Attempting to reset a password via the Self-Service Password Reset (SSPR) Feature an error occurs.
"An error has occurred. Please try again, and if the problem persists contact your help desk administrator. (Error 3000)"
APPLICATION EVENT LOG
Log Name: Forefront Identity Manager
Source: Microsoft.CredentialManagement.ResetPortal
Event ID: 3
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PwdReset.contoso.com
Description:
mscorlib: System.IO.FileLoadException: Could not load file or assembly 'Microsoft.IdentityManagement.CredentialManagement.Portal.Gates\, Version\={BuildVersion}\, Culture\=neutral\, PublicKeyToken\=31bf3856ad364e35' or one of its dependencies. The given assembly name or codebase was invalid. (Exception from HRESULT: 0x80131047)
File name: 'Microsoft.IdentityManagement.CredentialManagement.Portal.Gates\, Version\={BuildVersion}\, Culture\=neutral\, PublicKeyToken\=31bf3856ad364e35'
at System.Reflection.AssemblyName.nInit(Assembly& assembly, Boolean forIntrospection, Boolean raiseResolveEvent)
at System.Reflection.Assembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Reflection.Assembly.Load(String assemblyString)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.GateLoader.LoadGate(Guid gateIdentifier)
The Version specified in the Password Reset Web.Config file is not specified or is invalid.
Change the Version in the Password Reset Web.Config file to the correct version. (E.G.
EXAMPLE OF PASSWORD RESET WEB.CONFIG FILE
FROM: <add gateId="GUID]" registrationType="Microsoft.IdentityManagement.CredentialManagement.Portal.Gates.QAGateControl, Microsoft.IdentityManagement.CredentialManagement.Portal.Gates, Version={BuildVersion}, Culture=neutral, PublicKeyToken=31bf3856ad364e35" validationType="Microsoft.IdentityManagement.CredentialManagement.Portal.Gates.QAGateControl, Microsoft.IdentityManagement.CredentialManagement.Portal.Gates, Version={BuildVersion}, Culture=neutral, PublicKeyToken=31bf3856ad364e35" />
TO: <add gateId="GUID]" registrationType="Microsoft.IdentityManagement.CredentialManagement.Portal.Gates.QAGateControl, Microsoft.IdentityManagement.CredentialManagement.Portal.Gates, Version=4.1.2273.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" validationType="Microsoft.IdentityManagement.CredentialManagement.Portal.Gates.QAGateControl, Microsoft.IdentityManagement.CredentialManagement.Portal.Gates, Version=4.1.2273.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" />