• "Lync 2013 Mobile Clients Release: FAQ"
  Published by Kaushal Mehta on March 13, 2013
  http://blogs.technet.com/b/nexthop/archive/2013/03/13/lync-2013-mobile-clients-release-faq.aspx

The Lync team is excited about the new mobility clients that released for Lync 2013 and has put together this FAQ to answer some of the most frequently asked questions.

Author: Kaushal Mehta, Lync 2013 Beta Mobility Lead

Technical Reviewer: Dave Howe, Lync 2013 Beta Lead

Editor: Susan S. Bradley

Publication date: March 13, 2013

Product version: Lync 2013, Lync Server 2013

Hello everyone, I’m Kaushal Mehta, Voice-Interop and Mobility Lead for LYNC 2013 Beta. We are excited about the new mobility clients that released for LYNC 2013 and are responding here to some of the most frequently asked questions. If we missed YOUR question, be sure to leave it in the comments below.

Frequently Asked Questions

1. Minimum OS requirements for the mobile clients

Note: Lync 2013 Mobile does not have a client for Nokia Symbian-based devices.

2. What are the minimum Lync Server version requirements for the mobile clients to register?

The backend Lync Server must have the February 2013 Cumulative Updates installed. You can download the latest updates from the Updates for Lync Server 2013 page on the Microsoft Support site.

Note: Support for Lync Mobile Clients is built into the product, but service must be enabled by running Step 3 in the above KB. Also, Lync Server 2010 doesn’t support the latest mobile clients, as there is no support for UCWA.

3. Will legacy mobile clients be able to register against the Lync Server 2013 February 2013 Cumulative Update?

Yes. Lync Server 2013 February 2013 Cumulative Update supports both UCWA for latest mobile clients, as well as Mcx for legacy clients.

4. Are there any changes in supporting the Push Notifications feature?

Push Notification configuration is not required for iOS clients running Microsoft Lync 2013 for iPad/iPhone. Please see the below matrix.

5. How do I troubleshoot mobility issues?

Use Lync Connectivity Analyzer to verify the server environment meets the requirements. You can learn more in the Using Lync Connectivity Analyzer section of the Lync Server Technical Library.

6. Where can I find official release info and quick reference guides for the clients?

You can find this information on the Microsoft Lync 2013 for Mobile Clients page of Office.com.

7. Where can I find the deployment planning documentation?

You can find information on features, topologies and requirements in the Planning for Mobility section of the Lync Server Technical Library.

8. How do I address audio quality issues when placing VoIP calls from mobile client?

• Is the quality degradation seen for both P2P as well as conferencing calls?
• Is the user on 3G, 4G or Wi-Fi connection?
• Check the QoE reports to find out any parameters that is showing degraded voice quality
• Is the user using any Bluetooth headset while placing the calls?
• Is the user using Bluetooth pairing inside the vehicle to join the calls?