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First published by Tim Macaulay (bMicrosof)
When: 14 Apr 2013 1:24 PM
Last revision by Fernando Lugão Veltem (8MVP, Microsoft Partne)
When: 21 Apr 2013 10:53 AM
Revisions: 2
Comments: 1

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[TROUBLESHOOTING] SSPR Rich client gets "an error was encountered:

[TROUBLESHOOTING] SSPR Rich client gets "an error was encountered:

Table of Contents

PROBLEM STATEMENT
CAUSE:
SOLUTION:
ADDITIONAL INFORMATION:

PROBLEM STATEMENT

On the Login/Lock Screen (CTRL+ALT+DEL) you click the button or link for Password Reset. After clicking the link, you receive an error "An error was encountered"

CAUSE:

Name resolution: Although the Self-Service Password Reset (SSPR) client was configured to use FQDNs the server handed back a NetBIOS name. When the client attempts to use the NetBIOS name the Password Reset fails.

SOLUTION:

Configure the FIM Service to use FQDNs with the clients.

Open a Windows Explorer and navigate to the FIM installation path
(e.g. C:\Program Files\Microsoft Forefront Identity Manager\2010)
Double click on the Service Folder
Locate and Edit the Microsoft.ResourceManagement.Service.exe.config file.
Search for resourceManagementService
Modify the value for externalHostName to equal the FQDN
(e.g.
<resourceManagementClient resourceManagementServiceBaseAddress="fim01" />
<resourceManagementService externalHostName="fim01.contoso.com" />)

ADDITIONAL INFORMATION:

Self-Service Password Reset (SSPR) Resource Wiki: http://social.technet.microsoft.com/wiki/contents/articles/9846.self-service-password-reset-sspr-resources.aspx

An error was encountered, en-US, FIM 2010, FIM SSPR, FIM SSPR TROUBLESHOOTING ARTICLES, FIM TROUBLESHOOTING ARTICLES, FIM-HELP externalHostName, FIM-HELP SSPR, FIM-HELP TROUBLESHOOTING, MIISILMFIM MACAULAY [Edit tags]

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Fernando Lugão Veltem

21 Apr 2013 10:53 AM

Fernando Lugão Veltem edited Original. Comment: added toc
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Posted by Fernando Lugão Veltem

on 21 Apr 2013 10:53 AM

Fernando Lugão Veltem edited Original. Comment: added toc
Edit