Learn Microsoft Dynamics NAV

Learn Microsoft Dynamics NAV

This article is aimed at employees working for Microsoft customers and partners who want to get up to speed on Microsoft Dynamics NAV.

The good news is that there are lots of training resources available for new NAV professionals, but sometimes the sheer volume of training materials available can make it difficult to know where to start. So this article will try and help guide you through the various options so that you can get up to speed quickly, efficiently and for the least cost. To make the content as relevant as possible, this chapter is organised by role:

Customers

Customers can use CustomerSource for download many training materials. Also, partners need to make training for each implementation and provide user dedicated training materials on customer native language.

Adequate training is one of the most important steps in a successful implementation. It has been determined that the most appropriate view of training is to deliver short, directed sessions that begin with a broad overview and narrow successively to the End Users’ defined job tasks. A critical success factor is that the final task-oriented training take place as close to GoLive as possible to prevent knowledge erosion.

Depending on the degree of Organizational Change Management effort defined in the project scope and Organizational Change Management Plan, it may be necessary to start each session with a Business Process (“To-Be”) training session to ensure that all End Users have adequate knowledge of the new processes. It is also recommended that training scenarios be role-based, so that each user can work through the specific activities and tasks that he or she will execute within the specific process in which he or she works. These role-based scenarios should be based on standard roles as defined during the Development phase.

Partners

Partners can use PartnerSource for training own resources using many manuals and e-learning materials.

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  • Aleksandar Totovic edited Original. Comment: Writing the introduction

  • Carsten Siemens edited Revision 1. Comment: Added tag: en-US

  • Aleksandar Totovic edited Revision 2. Comment: Added CustomerSource and PartnerSource

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  • I am customer and everithyng is so true.

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