Table of Contents

​Problem Statement

The FIM Service fails to start.  Review of the Application Event Log, we see an Event ID 0.  The key is the text within the message "Cannot generate SSPI context".

 

 

Cause

This is an indication that there is a Kerberos problem.  Specifically with connecting to SQL Server.  Here is a great Microsoft Knowledge Base Article that speaks on SSPI.

How to troubleshoot the "Cannot generate SSPI context" error message

http://support.microsoft.com/kb/811889

Troubleshooting Action

  • Checked the SQL Server service to see what account was running the SQL Server
  • In this case it was the Local System Account
  • Reviewed the machine account in Active Directory that is hosting SQL Server and found that we were missing the SQL Server SPNs.

Resolution

Added the correct SQL Server SPNs