This section covers common errors, probable causes, actions to take to resolve the issue, and how to email a log file to the AD RMS SDK feedback alias for analysis.

• %Filepath% - Cannot create a file when that file already exists.
  
  To resolve this issue, you can do either of the following as appropriate for the specified file.
  
  
  • Rename the unprotected file
    
    
  • Delete the previously protected file
    
    
• You do not have the permissions to view this content.
  
  To resolve this issue, you need to contact the content owner using either the email address or Web site information provided.
  
  
• This file cannot be protected because it is already open in another program.
  
  To resolve this issue, first close the application where the file is open and then retry protecting it.
  
  
• This file cannot be protected because it is a system file.
  
  In order to ensure that your computer continues to run correctly, the Microsoft Rights Management sharing application does not protect system files.
  
  
• This file cannot be protected because your administrator has blocked encryption of this file format.
  
  To resolve this issue, contact your administrator for more information.
  
  Also, if a file is marked in File Explorer with the Read-only attribute, any attempt to apply protection to it will fail.
  
  
• Attempting to remove protection from a file that is not protected throws an error ‘Could not perform the specified operation in a reasonable amount of time. Please try again later.’
  
  Ensure that the file you are attempting to remove protection from is protected.
  
  
• I don’t see all the RMS templates published by my organization on the right-click protection menu. Why?
  
  If you connect to RMS servers that publish a total of over 13 templates, only the first 13 templates will be available under the right-click menu option. This is a known issue and will be resolved in a future release.
  
  
• Emailing log files to AD RMS SDK feedback alias
  
  Whenever any error occurs, there is an option to email the log file to Microsoft for analysis.
  
  Click Email error log file to open your email client and create an email with the log file attached to send to the AD RMS SDK feedback alias to analyze in order to help improve future versions of the product.
  
  

Q: Can I launch Microsoft Rights Management sharing application silently from a script to protect or unprotect files?

A: Microsoft Rights Management sharing application does not support the non-interactive mode. You can use the File API Windows PowerShell extension to do this.

Q: Can I protect files with very long file paths or names?

A: Currently, the length of full path to an unprotected file must be less than 240 characters for Microsoft Rights Management sharing application to be able to successfully protect it.

Q: Where did my file go? I protected it and it disappeared!

A: After protecting a file, the icon location may change due to a change in the extension. Look in the same directory for your protected file.

Q: How can I use keyboard shortcuts?

A: Press the Alt key to see which access keys are available. Press Alt + the access key to select an option. For example, on the Share Protected dialog, press Alt to see the access keys and press Alt + u to select Users must login every time they open this file.