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  • First published by (9MV)
  • When: 19 Aug 2013 9:33 PM
  • Last revision by (cMVP, Microsoft Community Contributo)
  • When: 18 Sep 2013 5:44 PM
  • Revisions: 3
  • Comments: 1
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Wiki  >  TechNet Articles  >  Searches for Devices Comes up Empty When Syncing with WMP12

Searches for Devices Comes up Empty When Syncing with WMP12

Searches for Devices Comes up Empty When Syncing with WMP12

It may happen if Portable Device Enumerator Service is not set as Automatic.
According to Microsoft: "This service enforces group policy for removable mass-storage devices. Enables applications such as Windows Media Player and Image Import Wizard to transfer and synchronize content using removable mass-storage devices."

To fix this issue go through the following steps:

For Windows 7:

1. In the Start Search box type in services.msc and press the Enter Key.



2. In the Services list scroll down to Portable Device Enumerator Service.

3. Double click on it to launch.

4. Make sure the Start up type is set to Automatic,if not change accordingly.

5. Click OK/Apply.


For Windows 8 or,Windows 8.1 Preview Build:



  1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, and then click Search.)


    2. In the Search box type type in services, you will find View local services, click on it and follow the rest of the steps as mentioned in Windows 7.




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  • 18 Sep 2013 5:44 PM

    Richard Mueller edited Revision 1. Comment: Added tag "Has Image", changed tags "Windows8.1" to "Windows 8.1", "Windows7" to "Windows 7", and "Windows8" to "Windows 8"

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  • Posted by
    on 18 Sep 2013 5:44 PM

    Richard Mueller edited Revision 1. Comment: Added tag "Has Image", changed tags "Windows8.1" to "Windows 8.1", "Windows7" to "Windows 7", and "Windows8" to "Windows 8"

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