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Editing: Live Meeting-To-Lync: Support Strategy
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<html> <body> <table width="579" height="73"> <tbody> <tr> </tr> <tr> <td> <p> </p> <span style="font-size:12px">This page is part of the </span><a href="http://technet.microsoft.com/en-us/lync/hh182968"><span style="font-size:12px">Live Meeting-to-Lync Transition Guide</span></a><span style="font-size:12px"> (TechNet site).<br> </span></td> <td align="right"><img alt="" src="http://social.technet.microsoft.com/wiki/resized-image.ashx/__size/550x0/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-05/7180.mslync_2D00_logo.png" width="134" height="60" style="border:0px solid currentColor"> <br> </td> </tr> </tbody> </table> <hr> <h2><a name="Five_Step_Transition_Approach"></a>Five Step Transition Plan</h2> <ol> <li>[[Technical and Administration]] </li><li>[[Support Strategy]] (this page) </li><li>[[Pilot Testing]] </li><li>[[End-User Readiness]] </li><li>[[Awareness Planning]] </li></ol> <hr> <p><em>Support strategy</em> refers to readying your help desk to support the transition to Lync. This includes training your help desk, providing troubleshooting resources and defining an escalation path for high-impacting issues.</p> <h2><a name="Support_Strategy_Key_Tasks"></a><span style="text-decoration:underline"><strong>Support Strategy Key Tasks*<br> </strong></span></h2> <ul> <li>Lync on-boarding <ul> <li>Educate your help desk on Lync features and troubleshooting </li><li>Define your escalation path between help desk tiers as well as Microsoft </li><li>Include support contact information in your communication plan to end-users </li></ul> </li></ul> <ul> <li>Live Meeting ramp-down <ul> <li>Review current Live Meeting support links/resources and update as appropriate to point to Lync resources </li><li>Advise help desk of transition, support strategy, anticipated FAQs and timeline </li></ul> </li></ul> <span style="font-size:10px">* Download the <a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=c2900765-4b78-4123-a7bd-6be8b08d94c9" target="_blank">transition planning workbook</a> for a complete task list</span><br> <br> <h2><a name="Resources"></a><span style="text-decoration:underline"><strong>Resources:</strong></span></h2> <p>Leverage these online resources to help drive your support planning activities. In addition, contact <a href="http://support.microsoft.com/ph/925#tab0" target="_blank">Live Meeting support</a> if you have transition-related questions.</p> <ul> <li>Lync Server (Lync 2010) <ul> <li><a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4222e61c-c199-47e0-b649-495b12d0b5e7&displaylang=en" target="_blank">Troubleshooting Guide </a><a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4222e61c-c199-47e0-b649-495b12d0b5e7&displaylang=en" target="_blank"></a></li><li><a href="http://lync.microsoft.com/Adoption-and-Training-Kit/rollout-and-adoption/Pages/HelpDesk/checklist.aspx" target="_blank">Help Desk Checklist </a></li></ul> </li></ul> <li>Lync Online (resources support current version) <ul> <li><a href="http://office.microsoft.com/en-us/lync-help/quick-reference-guides-about-lync-HA103024172.aspx?CTT=1" target="_blank">Help and How To</a> </li></ul> <p>NOTE: If you are a BPOS-S customer, <a href="http://social.technet.microsoft.com/wiki/contents/articles/3125.aspx"> <span style="color:rgb(0,102,221)">click here </span></a>for additional information regarding your transition planning.</p> <table border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse"> <tbody> <tr> <td valign="top" style="background:rgb(155,187,89); padding:0cm 5.4pt; border:1pt solid windowtext; width:488.9pt"> <h4><a name="Best_Practice_Recommendations"></a><strong><span style="color:rgb(255,255,255)">Best Practice Recommendations<br> </span></strong></h4> <strong> <h4></h4> </strong></td> </tr> <tr> <td valign="top" style="border-width:medium 1pt 1pt; border-style:none solid solid; border-color:currentColor; padding:0cm 5.4pt; width:488.9pt"> <ul> <li>Maintain Live Meeting support resources/Lync support resources in tandem, until transition is complete. Be sure to clarify when to use which resource </li><li>Test support readiness as part of your pilot program </li><li>Include help desk agents in your pilot program to gain end-user experience </li></ul> </td> </tr> </tbody> </table> <br> Related Resources: <a href="https://support.live.com/default.aspx?productkey=mocplmhome&brand=mocp&&scrx=1" target="_blank"><span style="color:rgb(0,102,221)">Transition Support</span></a> <a href="http://social.technet.microsoft.com/wiki/contents/articles/lync-transition-faq.aspx" target="_blank"><span style="color:rgb(0,102,221)">Transition FAQs</span></a> <a href="http://www.zoomerang.com/Survey/WEB22CBMVGYZNV/" target="_blank"><span style="color:rgb(0,102,221)">Feedback</span></a></li></body> </html>
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