Live Meeting-To-Lync: Pilot Testing

This page is part of the Live Meeting-to-Lync Transition Guide (TechNet site).

Five Step Transition Plan

Pilot testing refers to a formal validation effort conducted in preparation for your transition to Lync. A pilot program should include verification of web collaboration requirements, support readiness and technical deployment. Conducting a pilot program enables you to uncover potential end-user obstacles, proactively address any anticipated issues, and facilitate a more streamlined and effective transition with the broader organization.

Pilot Testing Key Tasks*

Lync on-boarding
- Define timeline, goals and success measurement, pilot user identification, communication, training and testing plan, feedback loop
- Conduct and measure pilot program

Live Meeting ramp-down
- Understand Live Meeting end-user collaboration requirements and use cases
- Map Lync to defined requirements/use cases and identify any gap scenarios
- Identify Live Meeting power users to participate in pilot testing

* Download the transition planning workbook for a complete task list

Resources:

Leverage these online resources to help drive your pilot testing activities.

Pilot testing plan

NOTE: If you are a BPOS-S customer, click here for additional information regarding your transition planning.

Best Practice Recommendations

Conduct a minimum 30-day pilot to allow for ample testing and feedback
Include testers from "real-world" scenarios (i.e. regional, departmental, top Live Meeting users) as well as Live Meeting power users
Create your own FAQ document based on feedback from pilot users
Include both technical and non-technical users in your pilot. Choose people on the same team so they can work together on the new experience

Related Resources: Transition Support Transition FAQs Feedback