Revision #20

This page is part of the Live Meeting-to-Lync Transition Guide.

Other Articles

1. Technical and Administration
2. Support Strategy
3. Pilot Testing
4. End-User Readiness (this page)
5. Awareness Planning

End-user readiness refers to instilling end-user confidence throughout the transition. Readiness involves preparing your end-users to off-board Live Meeting and organizing a training plan to help quickly on-board Lync. With a wide variety of resources available, it is easy to design a training plan to best suit your users’ learning styles. In addition, many of our training resources are localized, enabling you to accommodate users around the globe.

End-User Readiness Key Tasks*

• Lync on-boarding
  • Review available resources, determine which meet your organization’s needs, and customize based on your use case
  • Develop a training plan to guide your users through the Lync onboarding process

• Live Meeting ramp-down
  • Remove references to Live Meeting training resources and links
  • Define end-user transition timeline and required tasks

Resources:

Leverage these online resources to help drive your end-user readiness activities.

• Lync Adoption and Training Kit
• Instructor-Led Training
• Training Checklist
• Find a Training Plan  

NOTE: If you are a BPOS-S customer, click here for additional information regarding your transition planning.

• Best Practice Recommendations

  Leverage learnings from pilot program to outline a transition task list for end-users Customize your own training documents/classes Utilize a variety of training methods to accommodate different learning styles Index 3-5 top training resources in your training plan. Too many options may confuse users Consider a two-phased training approach: train early adopters/pilot testers first, followed by a long-term, broad-reach training strategy

Related Resources:      Transition Support             Transition FAQs             Feedback