This page is part of the Live Meeting-to-Lync Transition Guide (TechNet site).

Five Step Transition Plan

  1. Technical and Administration
  2. Support Strategy
  3. Pilot Testing
  4. End-User Readiness
  5. Awareness Planning (this page)

Awareness Planning refers to promoting the transition to Lync to your organization. This may include, but is not limited to, email communications, posters, launch events, brown bags, peer-to-peer evangelism (Champs).  As you work to create your awareness plan, remember that change management is sometimes the biggest obstacle when rolling out a new product or service and should be considered. Securing an executive sponsor is an effective way to drive this transition messaging.

Awareness Planning Key Tasks*

  • Lync on-boarding
    • Define your short and long term plan to drive messaging around Lync
    • Leverage available templates and resources to design and customize your own communication and awareness resources
    • Include transition steps in all communications to help users seamlessly move from one application to another
    • Update internal sites to reference Lync
  • Live Meeting ramp-down
    • Remove references to Live Meeting on internal sites
* Download the transition planning workbook for a complete task list

Resources:

Leverage these online resources to help drive your awareness planning activities.

 NOTE: If you are a BPOS-S customer, click here for additional information regarding your transition planning.

 

Best Practice Recommendations
  • Secure an executive sponsor to help drive messaging
  • Turn your pilot testers into Lync Champs to help promote the transition
  • Begin communicating well in advance to allow users time to reflect this pending change
  • Include Lync information on existing Live Meeting resource sites prior to termination to help promote transition

 

Related Resources:      Transition Support             Transition FAQs             Feedback