Recreate and enable missing arbitration user accounts and mailboxes in Exchange Server 2010

Recreate and enable missing arbitration user accounts and mailboxes in Exchange Server 2010

This article explains the process of recreating and enable mising arbitration users and mailboxes. It addresses the issue of lost or deleted system mailboxes and  how to get them back.

There are a number of accounts that you might have to recreate. All these can be found in the “Users” OU in Active Directory. They should look something like this:

  • FederatedEmail.4c1f4d8b-8179-4148-93bf-00a95fa1e042
  • SystemMailbox{1f05a927-af78-475a-aba4-fc281398eb54}
  • SystemMailbox{e0dc1c29-89c3-4034-b678-e6c29d823ed9}

The GUIDs in the name of the accounts in your environment will differ from my example since these are automatically generated.To see if there are any arbitration mailboxes present you can run the following command. In my example, all of the arbitration mailboxes are missing.

Get-Mailbox –Arbitration


Active Directory Users

This one is simple, you will have to use the Exchange 2010 setup and run PrepareAD and the process will add the missing users again. Make sure that you run the command with the latest installed version of Exchange. If you have installed SP1 use the SP1 installation media. Also, make sure that you use an elevated command prompt when executing the command. /PrepareAD


When this is complete you will have the recreated user accounts in the “Users” OU in Active Directory. Leave ADUC open since we need to get the names of the users in the next step.


Next we move on to the mailboxes for the newly recreated users. This to is quite simple, all you have to do is to enable the mailboxes for the Active Directory Users.

Use the following command to enable the mailboxes:

Enable-Mailbox –Arbitration –Identity “FederatedEmail.4c1f4d8b-8179-4148-93bf-00a95fa1e042”

Enable-Mailbox –Arbitration –Identity “SystemMailbox{1f05a927-8668-4003-adad-9b80758e86db}”

Enable-Mailbox –Arbitration –Identity “SystemMailbox{e0dc1c29-89c3-4034-b678-e6c29d823ed9}”


You should also set the correct display name for one of the mailboxes using this commands:

Set-Mailbox –Arbitration –Identity “SystemMailbox{e0dc1c29-89c3-4034-b678-e6c29d823ed9}” –DisplayName “Microsoft Exchange”


It can be a bit tricky to determine which one of the SystemMailbox mailboxes that should have the display name “Microsoft Exchange”. If you look at the GUID for this user you can see that is starts with “e0dc1c29”, that is what you should be looking for.

You should also reset the quota for the “FederatedEmail.4c1f4d8b-8179-4148-93bf-00a95fa1e042” mailbox. This can be done using the following command:

Set-Mailbox –Arbitration –Identity “FederatedEmail.4c1f4d8b-8179-4148-93bf-00a95fa1e042” –ProhibitSendQuota 1MB


Once you have finished these commands you should be all set. If you want to make sure that the commands really worked you can list the arbitration mailboxes by using the following command:

Get-Mailbox –Arbitration



Also See
How to recreate System Mailbox , FederatedEmail & DiscoverySearchMailbox in Exchange 2010

Leave a Comment
  • Please add 5 and 5 and type the answer here:
  • Post
Wiki - Revision Comment List(Revision Comment)
Sort by: Published Date | Most Recent | Most Useful
Page 1 of 1 (2 items)
Wikis - Comment List
Sort by: Published Date | Most Recent | Most Useful
Posting comments is temporarily disabled until 10:00am PST on Saturday, December 14th. Thank you for your patience.
Page 1 of 1 (2 items)