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  • First published by (0Microsoft Community Contributor, Microsoft Partne)
  • When: 14 Dec 2011 12:39 PM
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  • When: 5 Sep 2013 7:20 AM
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Wiki  >  TechNet Articles  >  Troubleshooting the AD RMS Client

Troubleshooting the AD RMS Client

Troubleshooting the AD RMS Client

This article includes information about how to troubleshoot Active Directory Rights Management Services Client provisioning and connectivity issues. Essentially a summarized collection of the findings from the Rights Management Services Forum. This post will help you get started but it is not a comprehensive look at the specific issues you may encounter.

"Inactivated Windows User"

 

Symptoms  Resolution 
RMA user provisioning portion. Keeps exiting withe error code:

Rights management client returned the following result code:
0x080004005 problem occurred when working with account: Inactivated Windows User

 Most likely due to SSL Certificate Chain issues for the External URL
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