Troubleshooting the AD RMS Client

Troubleshooting the AD RMS Client

This article includes information about how to troubleshoot Active Directory Rights Management Services Client provisioning and connectivity issues. Essentially a summarized collection of the findings from the Rights Management Services Forum. This post will help you get started but it is not a comprehensive look at the specific issues you may encounter.

"Inactivated Windows User"

 

Symptoms  Resolution 
RMA user provisioning portion. Keeps exiting withe error code:

Rights management client returned the following result code:
0x080004005 problem occurred when working with account: Inactivated Windows User

Most likely due to SSL Certificate Chain issues for the External URL
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