Here are some quick steps to hopefully resolve the below error:
Snapshot will not work if you have chosen to open the workbooks in the Client application. Please refer to the below document on how to turn these features off:
Configure the default open behavior for browser-enabled documents (Office Web Apps) http://technet.microsoft.com/en-us/library/ee837425.aspx
To set the default open behavior for site collections
To set the default open behavior for a document library by using the document library settings page
If the above do not work: You need to invoke the Getshapshot.exe (which is located here: C:\inetpub\wwwroot\wss\VirtualDirectories\80\bin>GetSnapshot.exe) *Note: Browse to C:\inetpub\wwwroot\wss\VirtualDirectories\80\bin>GetSnapshot.exe and make sure it is 50/56kb. I have seen instances where is is corrupt 0kb and it needs to be replaced. To invoke the Getsnapshot.exe (re-title a workbook) via:
PowerPivot Gallery > Select a Report > Documents > Edit Properties > Title (give the workbook a title)
If you have IE9 on SharePoint Server, thumbnails will not render. Uninstall IE9. Update: This resolves the IE9 issue:
Microsoft® SQL Server® 2008 R2 Service Pack 1 http://www.microsoft.com/download/en/details.aspx?id=26727 IE9 workaround (if you cannot apply the above update):
In %Common Files%\Microsoft Shared\Web Server Extensions\14\Template\Layouts\PowerPivot you will find a file called ASRGLoader.htm.
Make a copy of the file and call it ASRGLoader.orig.htm (this is so that if you mess up anything you can revert :)
Open asrgloader.html in notepad.
Search for a function called onXLFrameLoad
Replace the line if (ewaFrame.document.readyState == ‘complete’) { with the line
if ( (ewaFrame.document.readyState == ‘complete’) || (ewaFrame.document.readyState == ‘interactive’) ) {
If the above do not work: You will need to DiasableLoopbackCheck (this is a security from Microsoft, be careful before doing this):
Additional Articles:
Refreshing PowerPivot Gallery thumbnails http://blogs.msdn.com/b/mtn/archive/2010/10/15/how-to-manually-refresh-powerpivot-gallery-thumbnails.aspx
Snapshots not being taken http://powerpivotgeek.com/2010/10/24/snapshots-not-being-taken/ There is another issue you might see is:
Gallery specific issues http://powerpivotgeek.com/troubleshooting/gallery-specific-issues/
Another problem with the Gallery is that a blank thumbnail might be generated and it contains a “lock” icon. In this scenario, GetSnapshot.exe has determined that their might be a possible information disclosure and will not generate the image. This is likely caused by one of the following conditions:
The workbook might not contain any embedded PowerPivot data. If so, a thumbnail will not be generated.
SQL Server Reporting Services Reports in the PowerPivot Gallery http://performancepointblog.com/2009/11/sql-server-reporting-services-reports-in-the-powerpivot-gallery/
How to: Use PowerPivot Gallery http://msdn.microsoft.com/en-us/library/ee637435.aspx
Carsten Siemens edited Revision 23. Comment: typo
Patris_70 edited Revision 22. Comment: added en-US title
Ed Price - MSFT edited Revision 15. Comment: Title casing, tag
Gokhan Ozcifci edited Revision 14. Comment: new title
Craig Lussier edited Revision 13. Comment: added en-US to tags and title
Be carefull with disableloopbackcheck.. this should be done "as" first on the server, and not when you're configuring "someting" .. Gokan
This issue is not resolved. See: social.msdn.microsoft.com/.../f0b32f7f-b63c-4b59-b377-5ad895bdf225
I identified the issue we were having with the help of Tom Schauer. The issue was a group policy solution, described at the end of this post:
social.technet.microsoft.com/.../f339f4ac-2fe6-4709-9b41-1a1d8b7c42ba