Overview

Audience Profile

Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).
Candidates must have experience with a wide range of desktop operating systems, desktop applications, and mobile devices, and experience with network, virus, malicious software (malware), and hardware support issues.
Candidates for this exam should have experience implementing, administering, and troubleshooting desktop operating systems in stand-alone or small home-network environments.

Credit Toward Certification

Exam 70-623 - Pro: Microsoft Desktop Support - Consumer counts as credit toward the following certification(s):

• Microsoft Certified IT Professional (MCITP): Consumer Support Technician

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

Skills Measured

• Evaluate potential upgrade environments.
• Prepare to install Windows Vista.
• Troubleshoot and resolve installation issues.
• Troubleshoot and resolve post-installation issues.

• Configure Sidebar.
• Configure Windows Aero.
• Customize and configure user accounts.
• Evaluate user requirements and recommend, set up, and configure appropriate applications.
• Evaluate user's system and recommend appropriate settings to optimize performance.

• Configure Windows Security Center.
• Configure firewalls.
• Configure Windows updates.
• Configure Windows Defender.
• Configure parental controls.
• Configure Internet Explorer 7.
• Configure user account control.
• Protect data.

• Configure and troubleshoot network protocols.
• Configure and troubleshoot network services on the client.
• Configure and troubleshoot Windows Vista by using the Network and Sharing Center.
• Configure and troubleshoot wireless networking.
• Troubleshoot file and print sharing.
• Configure Media Center.

• Connect peripherals to Windows Vista.
• Install, configure, and troubleshoot mobile devices.
• Install, configure, and troubleshoot digital cameras and camcorders.
• Install, configure, and troubleshoot media devices.
• Install, configure, and troubleshoot printers, fax machines, and copy devices.

• Diagnose a specified issue.
• Repair a corrupted operating system.
• Remove malicious software from a client system.

Learning Materials

• LP623A: Learning Plan for MCITP Consumer Support Technician (Exam 70-623) (1 Forms)

• 5379AE: Supporting Windows Vista for the Consumer Support Technician (10 Hours)
• 5366AE: Maintaining and Troubleshooting Computers Running Windows Vista (12 Hours)
• 5354BE: Configuring Windows Vista Networking and Security (10 Hours)
• 5104AE: Upgrade Skills to Support Windows Vista Consumers (12 Hours)
• 5347BE: Installing and Configuring Wnidows Vista (12 Hours)
• 5103BE: Upgrade Skills to Configure Windows Vista (16 Hours)
• 5360BE: Configuring Windows Vista Applications and Devices (10 Hours)

• MeasureUp (Measureup.com)
• Self Test Software (Selftestsoftware.com)

• Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.
• Windows Vista - Learning Portal: Find special offers and information on training and certification.
• Product information: Visit the Windows Vista Web site for detailed product information.
• TechNet: Designed for IT Professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.

Community

• Wiki: Training and Certification Portal (en-US)
• Forum: Training and Certification (en-US)
• Microsoft Learning community

Related Forum Posts

Other Languages

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Deutsch

• Prüfung 70-623 - Pro: Microsoft Desktop Support - Consumer (de-DE)