Return to Dynamics CRM Overview

You have a variety of options for support. Here's is my first blush list: 

Find help in the Forum (free offering)

Post your question on the Microsoft Dynamics CRM Forum. Experts and peers can help you solve real-world problems. And there are some international support forums there too.

Find help in the CRM Team Blog (free offering)

The CRM Team Blog is published almost every work day. If you have a question in some area, you might try a search there first.

Choose a support plan

Service offerings may vary by country. If you are located in the United States or Canada, learn more about available service plans. For customers outside the United States and Canada, please visit the Microsoft Dynamics Worldwide Contacts page. Or contact your local channel partner for more information about available service options.

Access customer support

If you are in the United States or Canada, and you have a Microsoft service plan, visit CustomerSource to access e-Support. Enter your user name and password. Or call 877-276-2464, and enter your authorization number.

If you are enrolled in Microsoft Services Premier Support or Microsoft Services Enterprise Support, call (800) 936-3500 in the United States or Canada. Or call the local support number for your country.

You can also choose to directly work with a channel partner who understands the unique service needs of their business.

Find support for partners

If you are a Microsoft partner with a Microsoft Business Solutions competency, visit PartnerSource and enter your user name and password to submit an electronic support request. You can also call 877-276-2464, and enter your authorization number. Or, call the local support number for your country.

If you are enrolled in the Microsoft Partner Program, you may have Professional Support Incidents as a benefit. To see if you have incidents available that can be used for Microsoft Dynamics technical support, visit the Online Assisted Support Options page.