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  • Wiki Page: Community Involvement and Participation Guide

    Table of Contents Recommendations Spend time listening in community Monitor and respond to customer and community feedback Manage your reputation and the reputation of the host, community and interests Integrate community platforms into product and content strategies Be a trusted source of information...
  • Wiki Page: Choice of Virtualization Strategy: General

    Discussion High-Level Overview Vendor-agnostic (what are these boxes?) There are different types of virtualization. This topic primarily focuses on 'machine' virtualization - a VM that runs within...
  • Wiki Page: How to Measure Community and Social Media

    Table of Contents Overview Goals of Community and Social Media Efforts Common Metrics Caveats Platforms Blogs Wiki Scenarios How do you measure your social media and community activity and results? This article is a collaborative effort to capture key metrics by social media platform and community...
  • Wiki Page: IT SERVICES CONTINUITY: A MICROSOFT CENTRIC SME SPOTLIGHT

    PART I This article scratches the surface, beaming spotlight on Microsoft tools and technology that can assist an SME with its IT Service Continuity Management focusing on Reducing Operational Risk through Business Continuity Management . The essence, need for and how to for continued organisation...
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