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Wiki Page:
Lync Troubleshooting: Your device is causing poor audio quality, check your device
Maheshkumar S Tiwari
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms Lync handles a wide range of devices while still maintaining high quality audio and video. However, certain devices may cause echo in the call. To reduce echo...
on
17 Sep 2013
Wiki Page:
Lync Troubleshooting: Your Speaker is not working
Maheshkumar S Tiwari
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms The speaker or audio device you’re using is not working correctly. Make sure the audio device is plugged in correctly and also check the volume settings on the...
on
17 Sep 2013
Wiki Page:
Lync Troubleshooting: Your audio device may cause an echo
Maheshkumar S Tiwari
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms If other people are complaining that they hear an echo when they are on an audio call with you, it might be caused by the audio device you are using. ...
on
17 Sep 2013
Wiki Page:
Lync Troubleshooting: Your device is causing poor audio quality
Maheshkumar S Tiwari
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms Your audio device is causing poor audio quality , try using another audio advice. Resolution If the problem persists, transfer the call to a landline...
on
17 Sep 2013
Wiki Page:
Lync Troubleshooting: Your speaker and microphone are not working
Maheshkumar S Tiwari
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms You're not getting sound through your audio device. Resolution If you’re not getting sound through your audio device, check that: The audio...
on
15 Sep 2013
Wiki Page:
Lync Troubleshooting: Your speaker volume is low
Maheshkumar S Tiwari
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms Your speaker volume is too low and you might not hear other people on the call Resolution Try increasing the speaker volume from the Control Panel...
on
15 Sep 2013
Wiki Page:
Lync Troubleshooting: Network Connectivity is Causing Video Quality Issues
Stuart Minchington
Symptoms Poor network quality can affect the video quality. Resolution Check the following to improve network quality: We recommend that you do not show video over a wireless internet connection, virtual private network (VPN), or remote access service (RAS) connections. If bandwidth...
on
24 Nov 2012
Wiki Page:
Lync Troubleshooting: Network Connectivity is Causing Audio Quality Issues
Michele Martin - MSFT
Symptoms Poor network quality can affect the audio quality of your calls. The conversation window displays the network quality or signal strength of the call using one, two, or three bars (similar to many mobile phones). If poor network quality is affecting audio, you may see the following messages...
on
23 Oct 2012
Wiki Page:
Lync Troubleshooting: Your Computer is Causing Poor Audio Quality
Michele Martin - MSFT
Symptoms Your computer is running slowly, which is causing poor audio quality. You may have too many applications running at the same time on your computer. Resolution Try the following: Close a few unnecessary applications. Make sure your computer’s device drivers are current. Make sure...
on
23 Oct 2012
Wiki Page:
Lync Troubleshooting: Another User's Device Might Be Causing Audio Quality Issues
Michele Martin - MSFT
Symptoms Audio quality issues and echoes might be caused by the audio device that another caller is using. You might see the following messages in Lync: Another user's device might be causing audio quality issues Another user's device might be causing an echo Resolution Ask others...
on
23 Oct 2012
Wiki Page:
Lync Troubleshooting: Your Microphone is not working
Manjinder Kaur- MSFT
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms The microphone or audio device you are using is not working correctly. Make sure the audio device is plugged in correctly and also check the volume settings...
on
22 Oct 2012
Wiki Page:
Lync Troubleshooting: You may be speaking too close to the microphone
Manjinder Kaur- MSFT
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms If other callers are complaining that your audio is cutting out or they hear a popping sound, you’ll need to make a test call, and then adjust the microphone...
on
22 Oct 2012
Wiki Page:
Lync Troubleshooting: Your Microphone Is Capturing Too Much Noise
Fernando Lugão Veltem
Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms When you are on a Lync call or in a Lync conference, a message appears stating that your microphone is capturing too much noise. Resolution Your...
on
11 Jun 2012
Wiki Page:
Lync Troubleshooting: Your Computer Is Running Slowly and Affecting Audio Quality
Fernando Lugão Veltem
Table of Contents Symptoms Cause Resolution Related Issues Community Resources Symptoms When you are on a Lync call or in a Lync conference, a message appears stating that your computer is running slowly and is causing poor audio quality. Cause You might have too many programs running at...
on
11 Jun 2012
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