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  • Wiki Page: Troubleshooting Lync Errors and Alerts

    Introduction The wiki pages listed below are evolving, community-driven articles that are meant to help troubleshoot Lync error messages and alerts. You can help Please feel free to update these articles to make them more helpful. For example, if you encounter one of these errors or alerts, add...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Voice Error

    Symptoms While placing a voice or video call in Lync, you see one of the following messages: Voice Error - Voice Voice Error - Video Resolution If you received an error message while placing a voice call in Lync, do the following: Make sure that your Internet connection is online...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Generic Error

    Symptoms A "Generic Error" message appears while you are using Lync. Resolution If you received this message while placing a voice call in Lync, try the following: Make sure that your Internet connection is online and working properly. Voice calls can be disconnected temporarily...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Generic Transfer Error

    Symptoms When you try to transfer a call, you see the message "Generic transfer error." Resolution While Lync makes it quick and easy to transfer calls to contacts, delegates, and other numbers, sometimes an issue can occur during a call transfer. These general steps can help you...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Application Sharing Error

    Symptoms While using application sharing in Lync, you see one of the following messages: Application Sharing Error Application Sharing Error - Legacy Application Sharing Error - Invite Resolution If you run into issues sharing an application with Lync, try the following steps to resolve...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Conferencing Error

    Symptoms While scheduling or joining a Lync meeting, you see the message "Conferencing Error." Resolution If you run into issues scheduling or joining an online meeting or conference call, contact your support team. To help them resolve the issue, check the following: Specify...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Conferencing Invite Failed

    Symptoms While scheduling a Lync meeting, you see the message "Conferencing Invite Failed." Resolution If you run into issues scheduling invitations for an online meeting or conference call, contact your support team. To help them resolve the issue, check the following: Does...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Content Sharing Error

    Symptoms While sharing content in Lync, you see the message "Content Sharing Error." Resolution If you run into issues sharing content in Lync, try the following steps to resolve the problem: Make sure that you can connect with contacts successfully before trying to share content...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Your device is causing poor audio quality, check your device

    Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms Lync handles a wide range of devices while still maintaining high quality audio and video. However, certain devices may cause echo in the call. To reduce echo...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Your Speaker is not working

    Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms The speaker or audio device you’re using is not working correctly. Make sure the audio device is plugged in correctly and also check the volume settings on the...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Your audio device may cause an echo

    Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms If other people are complaining that they hear an echo when they are on an audio call with you, it might be caused by the audio device you are using. ...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Your device is causing poor audio quality

    Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms Your audio device is causing poor audio quality , try using another audio advice. Resolution If the problem persists, transfer the call to a landline...
    on17 Sep 2013

  • Wiki Page: Lync Troubleshooting: Your speaker and microphone are not working

    Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms You're not getting sound through your audio device. Resolution If you’re not getting sound through your audio device, check that: The audio...
    on15 Sep 2013

  • Wiki Page: Lync Troubleshooting: Your speaker volume is low

    Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms Your speaker volume is too low and you might not hear other people on the call Resolution Try increasing the speaker volume from the Control Panel...
    on15 Sep 2013

  • Wiki Page: Lync for Mobile Clients Troubleshooting: This message may not have been delivered

    Table of Contents Symptoms Scenario 1: An invitation to a new IM conversation Resolution Scenario 2: An ongoing IM conversation Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms Scenario 1: An invitation to a new IM conversation You...
    on3 May 2013

  • Wiki Page: Troubleshooting Lync Alerts and Errors

    Table of Contents Introduction Lync Troubleshooting Wiki Pages Other Resources Introduction The wiki pages listed below are evolving, community-driven articles that are meant to help troubleshoot Lync error messages and alerts. Please feel free to update these articles to make them more helpful...
    on2 May 2013

  • Wiki Page: Troubleshooting: Failed Startup Services Lync Server Access Edge

    Table of Contents Overview Symptom Cause Solution 1° Solution 2° Other Languages Overview I have the following set topology: The Edge Server is configured and policies established publishing the Standard Pool. The steps of the settings are on the article Instalação do Lync Edge Server...
    on7 Mar 2013

  • Wiki Page: Troubleshooting: Limited External Calling in Lync Client

    Table of Contents Overview Symptom Cause Solution Other Languages Overview I have the following scenario All servers are installed with Windows Server 2008 R2 Service Pack 1, Lync Standard Server was configured with sip home.com.br domain and Active Directory domain is named fqdn home...
    on12 Feb 2013

  • Wiki Page: Lync Troubleshooting: Network Connectivity is Causing Video Quality Issues

    Symptoms Poor network quality can affect the video quality. Resolution Check the following to improve network quality: We recommend that you do not show video over a wireless internet connection, virtual private network (VPN), or remote access service (RAS) connections. If bandwidth...
    on24 Nov 2012

  • Wiki Page: Lync Troubleshooting: Multiple Audio Devices in the Same Room May Cause Audio Quality Issues

    Symptoms If you are in a room with several people and multiple audio devices, you might hear a screeching sound or echo on the audio call. Resolution Try the following: Mute your microphone and speakers, or request others in the room to mute their audio. If several people in the same...
    on23 Oct 2012

  • Wiki Page: Lync Troubleshooting: Network Connectivity is Causing Audio Quality Issues

    Symptoms Poor network quality can affect the audio quality of your calls. The conversation window displays the network quality or signal strength of the call using one, two, or three bars (similar to many mobile phones). If poor network quality is affecting audio, you may see the following messages...
    on23 Oct 2012

  • Wiki Page: Lync Troubleshooting: Your Computer is Causing Poor Audio Quality

    Symptoms Your computer is running slowly, which is causing poor audio quality. You may have too many applications running at the same time on your computer. Resolution Try the following: Close a few unnecessary applications. Make sure your computer’s device drivers are current. Make sure...
    on23 Oct 2012

  • Wiki Page: Lync Troubleshooting: Another User's Device Might Be Causing Audio Quality Issues

    Symptoms Audio quality issues and echoes might be caused by the audio device that another caller is using. You might see the following messages in Lync: Another user's device might be causing audio quality issues Another user's device might be causing an echo Resolution Ask others...
    on23 Oct 2012

  • Wiki Page: Lync Troubleshooting: Your Microphone is not working

    Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms The microphone or audio device you are using is not working correctly. Make sure the audio device is plugged in correctly and also check the volume settings...
    on22 Oct 2012

  • Wiki Page: Lync Troubleshooting: You may be speaking too close to the microphone

    Table of Contents Symptoms Resolution Related Issues Community Resources Phones and Devices Qualified for Microsoft Lync Symptoms If other callers are complaining that your audio is cutting out or they hear a popping sound, you’ll need to make a test call, and then adjust the microphone...
    on22 Oct 2012
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